A large proportion of Umbrella Company Employees depend on recruitment agencies from time to time when they are looking for a change of scene; like many on the lookout for new roles, they are not always especially pleased with the experience of being a candidate. New research by the recruitment firm 360 Resourcing has shed some valuable light on why this is so.

The company surveyed around 350 individuals, 86% of whom had applied for a new role in the previous three months. Respondents were asked about their job-seeking plans, their views on recruitment agencies, and their main frustrations.

Over three-quarter of those polled (77%) said that their chief frustration was a complete absence of feedback following an application. The study acknowledges that recruiters would find it virtually impossible to give detailed, individual feedback to every single applicant; however, at the very least, candidates should reasonably expect be informed whether their application was successful or not. Surprisingly, this often goes ignored – an omission that damages the reputation of the recruiter in the eyes of candidates.

When asked for their ratings for recruitment firms using a Net Protocol Score (NPS), 9% of respondents emerged as recruiter ‘promoters’, 30% had a neutral attitude, and 61% emerged as ‘detractors’. 61% of the respondents wanted more regular contact and updates from recruiters.

360 Resourcing’s managing director, Stephen Rundell, conceded that the survey was “not good reading for recruitment agencies”, adding that it has led to a restructuring in his company’s approach to service delivery for both candidates and clients.

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