We are delighted to announce the winner of our internal customer services award, GEM, as Lisa Wrangles. Although not operating in a ‘front line’ role, Lisa has demonstrated a pure focus on the customer. Quietly, steadily and focused, she acts in a professional manner at all times, which are core competencies of the GEM brand. Praised by both internal and external customers, Lisa has been a regular nomination for the GEM quarterly awards, and thoroughly deserves this commendation.

Many congratulations to Lisa and we endeavour to deliver even more energy behind GEM in 2009

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