Crystal Umbrella

We are delighted to announce our latest winner of the Crystal Umbrella customer service award as Sam Cayton. Sam, who scoops the 2nd quarter award, is dedicated in his role as IT Assistant. Sam has always demonstrated a positive and helpful attitude towards his work. His professionalism, courteousness and willingness to learn new tasks, were all key factors in his triumph. GEM is about showing you are customer responsive and always trying to make an interaction positive. Sam demonstrates this continuously across the board when dealing with not only Crystal Umbrella but other external organisations. He never complains and is truly passionate about what he does.

Congratulations Sam.

We are delighted to announce the winner of our internal customer services award, GEM, as Lisa Wrangles. Although not operating in a ‘front line’ role, Lisa has demonstrated a pure focus on the customer. Quietly, steadily and focused, she acts in a professional manner at all times, which are core competencies of the GEM brand. Praised by both internal and external customers, Lisa has been a regular nomination for the GEM quarterly awards, and thoroughly deserves this commendation.

Many congratulations to Lisa and we endeavour to deliver even more energy behind GEM in 2009