Latest news

Archive for May, 2008

Live Chat Launched

Saturday, May 31st, 2008

In order to continue to offer superior customer service, we have recently acquired the new live chat web based tool, allowing web visitors to contact our expert new business advisors at any point during the working day via an instant messaging based service.

Live Chat allows the user to speak to a representative instantaneously (providing they are online) and offers the user the flexibility that simply cannot be obtained from telephone and email correspondence.

Going the Extra Mile – GEM

Friday, May 2nd, 2008

Priding ourselves on professionalism throughout all aspects of our business has seen the recent launch of a new internal initiative for the staff here at Crystal Umbrella.

With the mission to provide efficient and beneficial crystal clear payment solutions for contracts through excellent customer service and first class customer products, the GEM programme has been commenced with the aim to ensure that members of the Crystal Umbrella team Go the Extra Mile not only for external customers but also internal ones.

This initiative runs throughout the year with a quarterly winner presented with a GEM award. It helps to promote first class customer service and also supports a cohesive and unified workforce, ensuring that the common goals and objectives of Crystal Umbrella are upheld to the highest possible standards.

We were proud to announce the first winner of GEM as Lynsey Jones – Projects and Process Specialist, who, for her outstanding contribution towards the design and implementation of the new internal business system, deservedly takes home the first award.

Congratulations Lynsey and well done.