We are delighted to announce our latest winner of the Crystal Umbrella customer service award as Sam Cayton. Sam, who scoops the 2nd quarter award, is dedicated in his role as IT Assistant. Sam has always demonstrated a positive and helpful attitude towards his work. His professionalism, courteousness and willingness to learn new tasks, were all key factors in his triumph. GEM is about showing you are customer responsive and always trying to make an interaction positive. Sam demonstrates this continuously across the board when dealing with not only Crystal Umbrella but other external organisations. He never complains and is truly passionate about what he does.